Refund and Cancellation Policy

1. Subscription refunds

You may request a full refund of your latest subscription payment within 30 calendar days of the payment date. This applies to both your initial subscription payment and every renewal payment.

The refund covers the amount actually paid for your latest subscription payment. Earlier subscription payments are not included under this policy.

You do not need to provide a reason, demonstrate dissatisfaction, or submit evidence to justify your request. Your use or partial use of Tangkas does not affect your entitlement to a refund within this period.

2. Requesting a refund

To request a refund, email [email protected]. Please identify the Tangkas account associated with the payment so we can locate the correct subscription.

Refund processing begins immediately upon receipt of your request, without a separate assessment of your reasons for requesting it.

3. Cancellation and access

Cancellation with a refund

A refund request also cancels your subscription and stops future subscription billing upon receipt of the request. You do not need to submit a separate cancellation request.

You will retain access to the paid subscription features until your refund is completed. For this purpose, a refund is completed when our payment provider confirms that it has been successfully processed. Your bank may take additional time to credit the funds to your account.

Cancellation without a refund

You may cancel your subscription by emailing [email protected].

Cancellation stops automatic renewal. Your subscription remains active, and you retain access to the paid subscription features, until the end of your current paid subscription period. Cancellation takes effect at that time.

Cancelling your subscription does not automatically trigger a refund. If you would also like a refund, you must request one within the 30-day refund window described in Section 1. You may request a refund even if you have already cancelled your subscription.

4. Refund method and timing

We will issue the full refund to your original payment method within 14 calendar days of receiving your request. We will not deduct a refund processing fee.

Although we begin processing your request immediately, the time it takes for the funds to appear in your account depends on your bank or payment provider.

If you have not received your refund, contact [email protected] so we can help trace it.

5. Billing errors

If you believe a payment was duplicated or charged incorrectly, contact [email protected] so we can investigate and correct any confirmed error.

The 30-day subscription refund window does not limit your ability to report a billing error.

6. Applicable rights

Nothing in this policy limits any rights or remedies available to you under applicable law.

7. Contact us

For questions about this policy or to request a refund or cancellation, please contact us: