Terms of Service

1. Who these Terms are with

Tangkas is provided by Tangkas Digital PLT, a limited liability partnership registered in Malaysia (Tangkas, we, us or our).

If you use the Services for a business, you confirm that you have authority to bind that business. That business is our customer (Customer), and people it authorises to use the Services are Users.

2. The Services and your subscription

Subject to these Terms, payment of applicable fees and the limits of your selected plan, Tangkas grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right for its internal business operations to access and use the Services during the subscription term.

• Plans, included features, usage limits and fees are shown at sign-up, in an order page or in a written quotation accepted by the Customer.
• Subscriptions may be monthly or annual and renew automatically for the same period unless cancelled before the next renewal date through the account settings or by written notice to Tangkas.
• We may update the Services, including to maintain security, improve performance or add/remove features. We will not materially reduce paid core functionality during a current prepaid term without reasonable notice, except where needed for security, law or a third-party dependency.
• Beta, preview or trial features are provided as available and may be changed, suspended or removed at any time.

3. Accounts, Users and security

The Customer is responsible for its Users, account permissions, the accuracy of account and billing information, and keeping login credentials confidential. Each User must use their own credentials.

Tangkas may offer role-based access and activity records. The Customer remains responsible for choosing suitable permissions and for its staff’s use of the Services.

4. Customer Data and personal data

Customer Data means information submitted to, stored in or generated through the Services for the Customer, including workshop, booking, customer, vehicle, pricing, transaction, invoice and communication information. The Customer retains ownership of Customer Data.

The Customer instructs Tangkas to host, process, transmit, display and otherwise use Customer Data only as needed to provide, secure, support and improve the Services, comply with law, and act on the Customer’s documented instructions. Where Customer Data includes personal data, the Customer is responsible for having an appropriate lawful basis and providing any required notices to the individuals concerned. Tangkas’s Privacy Policy explains how Tangkas handles personal data.

Tangkas will not sell Customer Data. We will not use identifiable Customer Data to train a general-purpose or shared AI model. If an optional AI feature is enabled, it will process the data needed to provide that feature, subject to the applicable feature notice and the Customer’s settings.

5. Customer responsibilities and acceptable use

You must use the Services lawfully and must not, or permit anyone else to:

• upload or use data without the necessary rights, authority, notices or consents;
• use the Services to send unlawful, deceptive, infringing, abusive or unsolicited communications;
• interfere with, probe, bypass or compromise the Services or their security controls;
• reverse engineer, decompile, copy, modify or create a competing product from the Services, except to the extent a restriction is prohibited by law;
• resell, rent or provide the Services as a service bureau to third parties; or
• use the Services in a way that breaches applicable law, an agreed plan limit or a third-party integration’s terms.

6. Third-party services and integrations

The Services may connect with third-party services, such as payment, messaging, calendar, hosting, mapping or accounting providers. Your use of a third-party service is governed by that provider’s terms and privacy policy. Tangkas is not responsible for third-party services, including their availability, data handling or changes. You authorise Tangkas to exchange data with a third-party service only as required by an integration you enable.

7. Fees, taxes, failed payment and refunds

Fees are payable in advance unless a written order states otherwise. Fees exclude applicable taxes, duties and levies, which the Customer must pay unless a valid exemption applies. Tangkas may use a third-party payment provider and does not store full payment-card details.

• If a payment fails, we may retry the charge, notify the Customer and give a 14-day grace period before suspending paid features or access. We may keep read-only or limited access during that period where practicable.
• Fees are non-refundable except where required by law or where Tangkas agrees otherwise in writing. Cancelling stops future renewals; it does not normally refund the current paid term.
• We may change fees for a future renewal term by giving at least 30 days’ prior notice. The Customer may cancel before that renewal takes effect.

8. Support, availability and maintenance

Standard support is provided on Malaysian business days, Monday to Friday, 9:00 AM to 6:00 PM MYT, excluding public holidays. We aim to acknowledge support requests within 30 minutes during those hours, but this is a target rather than a guaranteed service level. We prioritise verified defects by severity and do not guarantee delivery of requested features.

The Services may be unavailable from time to time due to maintenance, security work, upgrades, Internet or third-party failures, or events outside our reasonable control. We will use reasonable efforts to minimise planned disruption.

9. Intellectual property

Tangkas and its licensors own all rights, title and interest in the Services, documentation, software, designs, branding, templates, usage data and improvements, excluding Customer Data. These Terms do not transfer ownership of Tangkas intellectual property to the Customer.

If you give feedback or suggestions, you grant Tangkas a perpetual, worldwide, royalty-free right to use them without restriction or compensation. We may use de-identified, aggregated usage information to operate, secure and improve the Services, provided it does not identify the Customer or an individual.

10. Confidentiality

Each party may receive non-public business, technical, financial, customer or security information from the other party. The receiving party will protect it using reasonable care, use it only for the relationship under these Terms, and disclose it only to people who need to know and are bound by confidentiality obligations. This does not apply to information that is public without breach, independently developed, lawfully received without restriction, or required to be disclosed by law (where legally permitted, with prior notice).

11. Suspension and termination

Either party may terminate a subscription at the end of its current term. Tangkas may suspend or terminate access immediately if we reasonably believe there is a security risk, legal breach, prohibited use, non-payment after the grace period, or material breach that is not cured within 14 days after notice where cure is possible.

On termination or expiry, the Customer’s access ends. The Customer should export Customer Data before the end of access. Subject to the Privacy Policy and applicable law, Tangkas will delete Customer Data from active systems within 30 days after termination or a deletion request, unless retention is required by law or the Customer instructs otherwise. Residual backup copies may remain until overwritten under our backup cycle.

12. Warranties and disclaimers

Tangkas will provide the Services using reasonable skill and care. Except as expressly stated in these Terms and to the fullest extent permitted by law, the Services are provided “as is” and “as available”. We do not warrant that the Services will be uninterrupted, error-free, suitable for every workflow, or that any particular outcome, revenue, booking level, regulatory result or integration result will be achieved. The Customer remains responsible for reviewing its records, pricing, customer communications, tax/e-invoicing obligations and business decisions.

13. Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to that, neither party is liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill, business opportunity or anticipated savings, even if advised of the possibility.

Tangkas’s total aggregate liability arising from or relating to the Services or these Terms will not exceed the fees paid or payable by the Customer to Tangkas for the Services in the 12 months immediately before the event giving rise to the claim. This limit does not apply to the Customer’s payment obligations or either party’s liability for fraud, wilful misconduct or infringement of the other party’s intellectual property rights.

14. Indemnity

The Customer will indemnify Tangkas against third-party claims, losses and reasonable costs arising from Customer Data, the Customer’s or its Users’ breach of these Terms, or the Customer’s unlawful use of the Services. Tangkas will notify the Customer promptly and allow reasonable control of the defence, provided no settlement admits Tangkas’s fault or imposes obligations on Tangkas without its written consent.

15. Changes, notices and general terms

We may update these Terms for future use of the Services. For material changes, we will provide reasonable advance notice through the Services or by email. Continued use after the effective date means acceptance of the revised Terms. If you do not agree, you must stop using the Services and may cancel before the change takes effect.

These Terms, the accepted order or plan details, and the Privacy Policy form the entire agreement about the Services. If there is a conflict, the order or plan details prevail for commercial terms, then these Terms, then the Privacy Policy. The Customer may not assign these Terms without Tangkas’s written consent; Tangkas may assign them in connection with a merger, reorganisation or transfer of substantially all relevant business assets. A failure to enforce a right is not a waiver. If any provision is unenforceable, the rest remains in effect.

16. Governing law and disputes

These Terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction, except that either party may seek urgent injunctive relief in a court of competent jurisdiction to protect confidential information or intellectual property.